Orientation & Evaluation

See also:
Internship Program
Example Internship Projects
New Intern Orientation and Evaluation Criteria

New Intern Orientation & Evaluation Criteria

First Day: New Intern Orientation.

On the first day the Intern is met by the SUNY Online Teaching (SOT) Internship Mentor for an overview of SUNY/SOT and introduction to the office and staff. The Intern is provided with an Internship Information packet and a list of tasks for the first day.

Internship Information Packet contains:

1. A statement that the info that they may have access to from time to time may be proprietary and it not to be shared outside the organization. Intern must sign.
2. A statement about computer and resources use. Intern must sign.
3. Overview materials about SUNY Online Teaching.
4. Organization documentation: org chart, phone numbers, map of office with key points (i.e., restrooms, cafeteria, refrigerator, smoking area, parking, printers, fax machine, etc.)
5. List of URLs and access to online areas relevant to the internship projects (i.e., Workplace, COTEhub, NING, Bb, etc.)
6. Calendar of relevant events/activities.

Tasks:

1. Review the list of projects and initiatives and develop specific measurable and achievable learning objectives based on selected projects for the internship period.
2. Write a job description based on the learning objectives, including the skills they will need to be successful in the internship position.
3. Meet with internship program mentor to review objectives, goals, and how the intern will be evaluated.

SUNY Online Teaching Intern Orientation Checklist

HISTORY OF SUNY Online/SOT

______ Introduce SUNY/SOT’s websites

______ Review specifically our Philosophy, Identity, Mission & Values

ORGANIZATIONAL STRUCTURE SUNY/SOT

______ Cover the roles of the managers

______ Roles of major operating departments

______ Describe how the program and departments fits into the flow of value to the campuses

______ Describe how the intern fits into the flow of value

______ Identify names, locations and roles of all SUNY Online team managers

______ Provide current phone list with operating instructions

______ Provide names of education team members with whom the intern will deal

INDIVIDUAL ADMINISTRATION

______ Review frequency and next review date

______ Obtain signed Privacy and Computer use Agreement

______ Review SUNY Online policies in detail

SUNY ONLINE TEACHING TEAM STRUCTURE

______ Reporting relationships

______ Office hours (starting and ending)

______ Lunch hours (and who can be away at the same time)

______ Call-in procedure if unable to be at work

______ Personal phone call procedures

______ Internet Policy

______ Breaks

______ Dress Code

______ Other office rules/policies (smoking, radios, etc.)

 OFFICE TOUR

______ Introduction to all staff members (explain what each does, length of service, etc.)

______ Location of rest rooms

______ Location of coffee, soft drinks, lunchroom, etc. as appropriate

______ Location of emergency exits & emergency equipment (fire extinguishers, first aid)

______ Location of supplies & common equipment (printers, copier, fax, etc.)

______ Office ID cards and building security

TRAINING

______ Review SUNY Online Teaching events, initiatives schedule, opportunities, timing, logistics

______ Location of training/reference materials

______ Review aspects of the physical work area

______ Operating/Access instructions for any equipment, software, etc.

______ Whom to ask for the usual kinds of questions for the position (mentor)

How the Intern will be evaluated

First Month:

Three key areas of concern: 1) Identify notable behaviors when performing job duties. 2) What is the general sense of Intern’s work ethic? 3) Gauge efficiency of duties performed.

Depending on the Intern’s performance, provide feedback to Intern on these three key areas. If performance has been generally good, a general overview of performance should suffice, however negative behaviors and low performance skills should be identified and discussed. Offer additional skills training if necessary.

Second Month – (see attachment for description of each skill)

Perform a short evaluation using the scale 1) strong competency; 2) adequate progress; 3) lacks competency. See 2nd month skill list below.

The skills to rank are:

• Attention to detail
• Coping
• Responsiveness
• Teamwork
• Diligence
• Relationship Building

Third Month

Conduct a feedback / question and answer session with the Intern. Intern should be encouraged to discuss what areas of work are appealing. Discuss pros and cons.

What does he / she like and not like? (open discussion)

Last Day of Internship

Conduct an exit interview. Do this either prior to the student leaving or via an online survey, within a few days of leaving.

(What did you learn, what did you like best, what did you like least, how can we improve this program. Anything else?)

Adapted from “Elements of a Successful Internship Program” by The Human Resource Management Association of Kansas City College Relations Committee 2007.

Second Month Skills List

Attention to Detail

______ Has attained appropriate job knowledge.

______ Assembles and provides complete & accurate information.

______ Is thorough when checking for accuracy.

______ Keeps track of details even when under pressure.

______ Prioritizes & organizes workload.

______ Produces error-free work.

Service Orientation

______ Determines needs, concerns, & questions.

______ Delivers on commitments, or strives to meet/exceed expectations.

______ Helps to evaluate needs & options.

______ Follows up with to ensure satisfaction.

______ Is able to make reasonable decisions.

Coping

______ Maturely deals with unrealistic expectations of others.

______ Maintains composure & positive attitude even when under pressure.

______ Deals appropriately with pressing demands, time delays, & deadlines.

______ Adjusts approach when dealing with difficult or inflexible people.

______ Is able to prioritize.

Responsiveness

______ Responds by taking action to meet needs.

______ Responds quickly to minimize delays or problems.

______ Takes ownership for accurate & on-time completion of tasks.

______ Demonstrates initiative.

Teamwork

______ Seeks & acts on opportunities to assist others in achieving team goals.

______ Keeps work organized so other team members can fill in when necessary.

______ Acts as an example of enthusiasm & positive attitude.

______ Uses tact & understanding when dealing with internal and external staff/faculty.

Diligence

______ Meets attendance requirements.

______ Has a sense of urgency about getting results.

______ Does everything possible to reach goals.

______ Is willing to commit time required to meet internship requirements.

Relationship Building

______ Builds credibility & rapport with others.

______ Initiates cooperative relationships with external & internal staff.

______ Asks questions to understand needs & listens well to responses.

______ Is accountable for commitments to team members.

______ Demonstrates a positive attitude.

Adapted from “Elements of a Successful Internship Program” by The Human Resource Management Association of Kansas City College Relations Committee 2007.