Open SUNY COTE is pleased to introduce you to Kelly Williamson, Community Manager, SUNY Center for Professional Development.

What are your primary responsibilities as Community Manager?

My role as Community Manager is three-fold for the present time. First, I’m helping to implement community efforts on the Workplace platform, including working with the team to determine the migration process. Second is the engagement piece, which involves engaging campuses and groups in using the platform and putting a plan in place to work for constituents and members of their group(s), as well as grow their involvement. Third, I will be responsible for maintaining and monitoring Workplace communities. In addition to being the first line of support, I also partner with the SUNY Online Help Desk on any support tickets that come in for Workplace. I also manage inquiries about Workplace and help to get people signed up, all while encouraging cross-campus collaboration.