SUNY Online Service Level Agreement (SLA)
SUNY Online Teaching Services
The SUNY Online Teaching Service Level Agreement (SLA) outlines the scope of services provided by the SUNY Online Teaching unit and clarifies how campuses engage with and access support.
This SLA aligns with the broader SUNY Online master Service Level Agreement, ensuring coordinated, transparent, and effective system-wide services.
Explore Our Work
Services Provided by SUNY Online Teaching
SUNY Online Teaching provides services that support:
Online Faculty Professional Development
Instructional Design Capacity Building
Online Course Quality
Improvement
Community Building &
Engagement
Research-Informed Innovation
in Online Teaching
Collaborative Services
Responsive to Campus Needs
How Campuses Engage
Campuses engage with SUNY Online Teaching through:
- Participation in programs, events, and communities of practice.
- Collaboration on projects and initiatives.
- Consultation and shared planning.
- Alignment with system-wide frameworks and resources.
Engagement models may vary based on campus context, goals, and readiness.
Alignment with SUNY Online
SUNY Online Teaching operates within SUNY Online and in coordination with other SUNY Online units. For a comprehensive overview of system-wide services, see the SUNY Online Master Service Level Agreement.