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SUNY Online Service Level Agreement

SUNY Online offers service level agreements in the areas of Online Teaching Support, Professional Education Services, Application Services, Help Desk Services, Student Support Services and Campus Support Services.  For specific details about these services, view the current SLA (effective through June 30, 2024).

Preview the 2024-25 SLA (effective July 1, 2024).

To engage SUNY Online services that are offered for a fee or as a custom quote, complete the Participating Institution Agreement (PIA) here:

For questions contact John Zelenak, Operations Manager,