Best practices for supporting online students are based on the Online Learning Consortium (OLC) Online Student Support Scorecard. As a leader in higher education, the OLC fosters collaboration to advance online learning “quality, affordability, and access”. As an active member of the OLC, SUNY strives to provide the exemplary best practices outlined in the OLC scorecards.
Online student support includes services from the point of inquiry through graduation. In each of the service areas, the following overarching best practices are recommended: