SUNY Online Strategic Plan

SUNY Online Organizational Vision

SUNY Online powers the advancement of equitable, innovative, and accessible post-secondary online education throughout SUNY.

SUNY Online Organizational Mission

SUNY Online will lead the SUNY System in the advancement of online education at both the campus and system level to the benefit of all learners by:

• Providing exemplary models for online program development and campus-provided services aligned with SUNY System-level policies, standards, and guidance.
• Delivering high quality, cost-effective services to support campus online education operations.
• Advocating for SUNY-wide policy, infrastructure, and resources in support of equitable, innovative, and accessible online education.
• Promoting and fostering research and innovation to advance the field of online education.

SUNY Online serves:

• Prospective and current online students and those who support online students.
• Faculty who teach online and those who support faculty who teach online.
• Campus leaders in achieving goals for online education.
• NYS employers with workforce development and continuing education needs.

SUNY Online Organizational Culture

It is important to consider the organizational culture that should exist to provide maximum support for achievement of the vision, mission, and goals of the SUNY Online Strategic Plan. As an organization, we strive to create a culture for the future that is characterized by cooperative spirit, inspired by SUNY leadership, responsive to our members, and supported with sound policies and approaches that engender trust.

Culture within the broader SUNY Community

In our interactions with the broader SUNY community, we will:

• Be a trusted partner with campuses that provides quality support in the area of online education.
• Provide leadership and promote best practices, while respecting campus individuality and diversity.
• Promote access, diversity, equity, and inclusion.
• Foster a collaborative and engaged online education community of practice.
• Provide high-quality professional development.
• Encourage scholarship.

Internal SUNY Online Culture

Our interactions with each other will:

• Have an unrelenting shared commitment to best practice, innovation, and reinvention.
• Develop and support an environment of professional growth.
• Value a diversity of opinions and experiences to fuel a collaborative approach to decision making and problem solving.
• Have positive attitudes, open and honest communication, and flexibility.
• Be goal-oriented and recognize and celebrate accomplishments.

SUNY Online Organizational Values

SUNY Online embraces Servant Leadership as the foundation of our organizational values. We are dedicated to service and leadership as our primary roles. We serve the SUNY System, including System Administration colleagues, campus colleagues and students, and one another. As servant leaders, we focus on the growth and well-being of the communities that we lead and to which we belong. We value our relationships and having our actions serve the success of the whole. This is done with confidence, expertise, and humility.  Our work is driven by our commitment to:

Integrity

We value integrity and trustworthiness. We are accurate and truthful in our communications with others. We pledge to deliver what we promise and promise only what we can deliver by being honest and trustworthy in our interactions.

Impact

We place priority on activities that have real impact on advancing both system-wide and campus initiatives. Our work is intended to provide relevant services that respond to campus needs with demonstrated benefits to students, faculty, campus leaders, and the state of New York.

Innovation

We are thought leaders and experts in our field. We strive for excellence and provide the highest quality support and programming, while exploring innovative, creative, and beneficial approaches to meet the needs of our stakeholders. We regularly assess what we do in an effort to continuously improve existing services, identify new, value-added services, and provide the greatest value to those we serve.

Diversity, Equity, and Inclusion

We value diversity, equity, and inclusion, and believe these shared values make us both stronger and smarter. We respect, encourage, and embrace all aspects of human differences and value unique advantages each individual brings to the team. Embracing diversity leads to enriched collaboration and better outcomes.