SUNY Online offers service level agreements in the areas of Online Teaching Support, Professional Education Services, Application Services, Help Desk Services, Student Support Services and Campus Support Services.  For specific details about these services, view the current SLA (effective through June 30, 2025).

Preview the 2025-2026 SLA.

To engage SUNY Online services that are offered for a fee or as a custom quote, complete the Participating Institution Agreement (PIA) for the respective fiscal year linked below.

FY 2024-2025: https://workflow.suny.edu/view.php?id=206842
FY 2025-2026: https://workflow.suny.edu/view.php?id=328694

For questions contact John Zelenak, Operations Manager, John.Zelenak@suny.edu.