SUNY Online offers service level agreements in the areas of Online Teaching Support, Professional Education Services, Application Services, Help Desk Services, Student Support Services and Campus Support Services. For specific details about these services, view the current SLA below (effective July 1, 2026 through June 30, 2027).
Explore the 2026-2027 SLA [PDF]
View the 2025-2026 SLA [PDF] effective through June 30, 2026.
To engage SUNY Online services that are offered for a fee or as a custom quote, complete the Participating Institution Agreement (PIA) found on the last page of the SLA.
For questions contact John Zelenak, SUNY Online Operations Manager.
