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A SUNY Online campus concierge is a single point of contact to whom online students can turn for information, support, and guidance. Additionally, the concierge can serve as an academic advisor to new online students, and part-time online students who are not assigned to an advisor.


At Finger Lakes Community College, the Concierge Model operates as an online specific “Onestop,” offering administrative, academic and technical support and/or direction to other services. This link provides an example of the concierge service at Finger Lakes Community College: