• Searchable website of all online-enabled programs, with special designation for SUNY Online+ Programs. (SS)
• Online student readiness website, course, and/or survey that includes readiness assessments and success strategies (e.g., SUNY Online Student Success Inventory, time management, study methods, textbook reading, note taking, etc.). ** (SS, SC)
• Single point of contact (individual or individuals) who provide personalized proactive and responsive program-specific and -related guidance before and throughout the duration of the program. (SC)
• Online student support staff trained on the SUNY Online student support model or an equivalent model.** (SC)
• Student services, success, and technology support that meets the needs of students prior to and throughout the academic year (e.g., Technology Help Desk, Admissions, Financial Aid, Bursar, Orientation, Advising, Success Coaching, Veterans Services, Library support, etc.).** (SC)
• Tutoring and academic support that aligns with course subject matter and outcomes (e.g., professional and/or peer tutoring, individual and/or group tutoring, writing/math/science assistance, structured learning and/or supplemental instruction for courses with high D, F, W rates, etc.).**(SC)
• Early alert monitoring and personalized interventions used to support student success.** (SC)
• Academic advising that assists students with academic pathways and completion plans. (SC)

SS = SUNY System is responsible to provide.
SC = SUNY Campus is responsible to provide.
*May be provided by a campus-wide unit, school/college, academic department, or other campus unit.
**Options may be available from SUNY system for campuses to utilize and/or procure services through university-wide contracts or other procurement vehicles.

• Experiential learning opportunities (e.g., research, service learning, practicum, internship, clinical, co-op, study abroad, client-based projects, capstone, etc.). (SC)
• Systematic process to keep courses refreshed in line with discipline and career-related trends. (SC)
• Programs with clear connections to NYS employers. (SC)
• Career development support that assists students with post program completion objectives (e.g., job search, graduate school search, resume and cover letter review, interviewing skills, etc.). (SC)

SS = SUNY System is responsible to provide.
SC = SUNY Campus is responsible to provide.
*May be provided by a campus-wide unit, school/college, academic department, or other campus unit.
**Options may be available from SUNY system for campuses to utilize and/or procure services through university-wide contracts or other procurement vehicles.

• Institution’s comprehensive technology plan (e.g., infrastructure, staff, hardware, software, network, server, learning management system, applications, support strategy, etc.). (SC)
• Information technology solutions to support high quality course delivery and student success (e.g., collaboration tools, content repository, early alert).** (SC)

SS = SUNY System is responsible to provide.
SC = SUNY Campus is responsible to provide.
*May be provided by a campus-wide unit, school/college, academic department, or other campus unit.
**Options may be available from SUNY system for campuses to utilize and/or procure services through university-wide contracts or other procurement vehicles.

• Strategic vision and mission that includes an explicit strategy for online learning. (SC)
• Organizational structure/roles to support quality online learning (e.g., online learning coordinator/manager/director/department, instructional designer, steering committee, advisory board, etc.). (SC)
• Ongoing institutional assessment to guide towards continual improvement (e.g., SUNY Online Institutional Readiness process, including periodic review and update of the institutions self-assessment and implementation plan).** (SC)

SS = SUNY System is responsible to provide.
SC = SUNY Campus is responsible to provide.
*May be provided by a campus-wide unit, school/college, academic department, or other campus unit.
**Options may be available from SUNY system for campuses to utilize and/or procure services through university-wide contracts or other procurement vehicles.

• Appropriate registration and approval through NYSED for distance learning program. (SC)
• Industry-appropriate accreditation (if applicable). (SC)
• Alignment with or above course completion and student retention rates for comparable populations at the campus and SUNY level. (SC)
• Course learning outcomes aligned with overall program objectives and institutional and/or school learning outcomes. (SC)
• Assessment mechanisms to measure overall program effectiveness and make continuous improvement. (SC)
• Collection and access to data to assess effectiveness of the SUNY Online+ program supports. (SC)

SS = SUNY System is responsible to provide.
SC = SUNY Campus is responsible to provide.

• Enrollment projections and financial model align with institutional vision, mission, strategy for online learning. (SC)
• Resource planning for online learning is part of institutional financial planning and budgeting process and is reviewed systematically/regularly. (SC)
• Budget model and resource allocation that enables scaling of resources commensurate with enrollment growth and allows for investment in program renewal. (e.g., Scalability plan from the SUNY Online Enrollment Roundtable). (SC)
• Continuity of education plan that ensures sustainability of courses, maintains quality instruction, and ensures timely student completion. (e.g., template courses, short and long-term course planning, etc.). (SC)
• Program designed to achieve and sustain target enrollment levels, including potential scalability opportunities that align with the program goals. (SC)

SS = SUNY System is responsible to provide.
SC = SUNY Campus is responsible to provide.