{"id":2998,"date":"2016-04-11T20:26:22","date_gmt":"2016-04-12T02:26:22","guid":{"rendered":"https:\/\/online.suny.edu\/onlineteaching\/?page_id=2998"},"modified":"2025-09-17T12:26:30","modified_gmt":"2025-09-17T16:26:30","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/online.suny.edu\/onlineteaching\/service-level-agreement\/","title":{"rendered":"SUNY Online Service Level Agreement"},"content":{"rendered":"<h4>For current Service Level Agreement information, visit: <a href=\"https:\/\/online.suny.edu\/faculty-and-staff\/service-agreements\/\" target=\"_blank\" rel=\"noopener\">https:\/\/online.suny.edu\/faculty-and-staff\/service-agreements\/<\/a><\/h4>\n<h4><a href=\"https:\/\/online.suny.edu\/wp-content\/uploads\/2025\/05\/2024-SUNY-Online-Impact-Report_web.pdf\" target=\"_blank\" rel=\"noopener\">2023-2024 SUNY Online Impact Report<\/a><\/h4>\n<hr \/>\n<h4><\/h4>\n<h4><a href=\"https:\/\/online.suny.edu\/wp-content\/uploads\/2025\/01\/SUNY-Online-Service-Level-Agreement-FY-2025-2026.pdf\" target=\"_blank\" rel=\"noopener\">2025-2026 SUNY Online Service Level Agreement (SLA)<\/a><\/h4>\n<hr \/>\n<h4><\/h4>\n<h4><a href=\"https:\/\/online.suny.edu\/wp-content\/uploads\/2024\/01\/SUNY-Online-Service-Level-Agreement-2024-2025.pdf\" target=\"_blank\" rel=\"noopener\">2024-2025 SUNY Online Service Level Agreement (SLA)<\/a><\/h4>\n<hr \/>\n<h4>2023-2024 SUNY Online Service Level Agreement (SLA)<\/h4>\n<hr \/>\n<h4>2022-2023 SUNY Online Service Level Agreement (SLA)<\/h4>\n<hr \/>\n<h4><a href=\"https:\/\/online.suny.edu\/onlineteaching\/wp-content\/uploads\/2021\/09\/SUNY-Online-Service-Level-Agreement-21-22-2.pdf\" target=\"_blank\" rel=\"noopener\">2021-2022 SUNY Online Service Level Agreement (SLA)<\/a><\/h4>\n<hr \/>\n<h4><a href=\"https:\/\/online.suny.edu\/onlineteaching\/wp-content\/uploads\/2021\/10\/SUNY-Online-Service-Level-Agreement-2020-21.pdf\" target=\"_blank\" rel=\"noopener\">2020-21 SUNY Online Service Level Agreement <\/a><\/h4>\n<hr \/>\n<h4><a href=\"https:\/\/online.suny.edu\/onlineteaching\/wp-content\/uploads\/2019\/07\/Open-SUNY-Service-Level-Agreement-2019-2020-FINAL.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">2019-2020 Open SUNY Service Level Agreement (SLA)<\/a><\/h4>\n<hr \/>\n<h4>2018-2019 Open SUNY Service Level Agreement (SLA)<\/h4>\n<hr \/>\n<h4>2017-2018 Open SUNY Service Level Agreement (SLA)<\/h4>\n<hr \/>\n<h4><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>For current Service Level Agreement information, visit: https:\/\/online.suny.edu\/faculty-and-staff\/service-agreements\/ 2023-2024 SUNY Online Impact Report 2025-2026 SUNY Online Service Level Agreement (SLA) 2024-2025 SUNY Online Service Level Agreement (SLA) 2023-2024 SUNY Online Service Level Agreement (SLA) 2022-2023 SUNY Online Service Level Agreement (SLA) 2021-2022 SUNY Online Service Level Agreement (SLA) 2020-21 SUNY Online Service Level Agreement 2019-2020 [&hellip;]<\/p>\n","protected":false},"author":8158,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2998","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/online.suny.edu\/onlineteaching\/wp-json\/wp\/v2\/pages\/2998"}],"collection":[{"href":"https:\/\/online.suny.edu\/onlineteaching\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/online.suny.edu\/onlineteaching\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/online.suny.edu\/onlineteaching\/wp-json\/wp\/v2\/users\/8158"}],"replies":[{"embeddable":true,"href":"https:\/\/online.suny.edu\/onlineteaching\/wp-json\/wp\/v2\/comments?post=2998"}],"version-history":[{"count":38,"href":"https:\/\/online.suny.edu\/onlineteaching\/wp-json\/wp\/v2\/pages\/2998\/revisions"}],"predecessor-version":[{"id":11478,"href":"https:\/\/online.suny.edu\/onlineteaching\/wp-json\/wp\/v2\/pages\/2998\/revisions\/11478"}],"wp:attachment":[{"href":"https:\/\/online.suny.edu\/onlineteaching\/wp-json\/wp\/v2\/media?parent=2998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}