Help Desk - SUNY Online

SUNY Online Support Services Help Desk

HelpDesk Service Notice:

SUNY Online websites are currently unavailable due to a security vulnerability that was discovered earlier this week. To enhance the security of our websites, we are in the process of migrating to a new server. The following sites, and subdirectories off these sites, will not be accessible during this transition: online.suny.edu, dle.suny.edu, cpd.suny.edu, and fact2.suny.edu.

We apologize for the inconvenience this may cause you or others on your campus. If you have any questions or need assistance in the meantime, please submit a ticket to the SUNY Online Help Desk using the Contact Us options below.

SUNY Faculty: Check out these Brightspace resource guides or please click on recorded training sessions created by the SUNY Center of Professional Development (CPD) to help you!

Students: Click on explore.suny.edu to search and find over 900 Online degrees and certificates offered by SUNY colleges.

Please scroll down to find our hours, contact information, and self-support resources and links.

The SUNY Online Support Services Help Desk provides primary Tier 1 support for Brightspace LMS for many of the 64 SUNY colleges and universities across New York State. Current students, faculty, and campus staff may contact us for any questions or requests specifically related to their online courses.

Support Hours

Monday – Friday 7:00AM-12:00AM Midnight EST
Saturday 10:00AM-6:00PM EST
Sunday 10:00AM-9:00PM EST

Knowledge Base articles and other self-service options are available 24/7

SUPPORT KNOWLEDGE BASE

Contact Us

Phone: 1-844-673-6786
1-518-320-1300 (Direct)

CALL US

CREATE A SUPPORT REQUEST

Note: Live chat application may be available during business hours in lower right hand corner.

Self-Service Help

Our Knowledge Base includes answers to some of the Help Desk’s most commonly asked questions.

CONTACT YOUR CAMPUS

FOR ADDITIONAL SUPPORT

CONTACT YOUR CAMPUS
HELP DESK

FIND OR SUGGEST
AN EXAM PROCTOR

CAMPUS RESOURCES

FIND YOUR SCHOOL BELOW

Access your SUNY campus’ online course(s)

Access your SUNY campus’ online learning information

COMMON ISSUES

FIND SELF-SERVICE RESOURCES HERE

Prospective Student
The Recruitment Response Center is your best resource for questions regarding the application process and for assistance in narrowing down your options.
- How to apply to a SUNY college
- Financial aid information
- Search for Online Courses and Programs
- Contact the admissions office at the prospective campus if you know in which program/course you are interested
Current Student
We have a number of articles to assist you in navigating and working within your online courses on our Knowledge Base: Brightspace Articles for Students
- Brightspace Most Popular Topics
- Search for Online Courses and Programs
- Registration/enrollment related issues: contact the Student Accounts/Registrar’s office.
- Password/username assistance: contact your campus help desk
- Issues with student portals, Banner, or campus email systems: contact your campus help desk
Transfer Student
We have a number of articles to assist you in navigating and working within your online courses on our Knowledge Base: Brightspace Articles for Students
- Brightspace Most Popular Topics
- Search for Online Courses and Programs
- General information about transferring
- Request a transcript from the Registrar/Student Accounts office
- If you know the program/course in which you’re interested: contact the admissions office at the prospective campus
- If you haven’t decided on a program/course: contact the Recruitment Response Center.
- Non-degree students taking a single course: please discuss the process with a transfer advisor from your home campus’ transfer office to ensure credits will transfer properly.
Faculty Member
We have a number of articles to assist you in navigating and working within your online courses on our Knowledge Base: Brightspace Articles for Instructors
- SUNY Brightspace Faculty Training Recordings and Videos – (Note: Campus login credentials required)
- Steps to perform a course copy
- Brightspace Instructor Knowledge Base
- Ally Help for Instructors
- Common Brightspace Grade Book topics
- Common Brightspace Quiz topics
- Password/username assistance: campus help desk
- Issues with campus email systems: campus help desk
- Please contact your campus to request Brightspace LMS training
- If you are interested in using Open Educational Resources (OER) in your course, visit oer.suny.edu