{"id":2998,"date":"2016-04-11T20:26:22","date_gmt":"2016-04-12T02:26:22","guid":{"rendered":"https:\/\/online.suny.edu\/onlineteaching\/?page_id=2998"},"modified":"2026-09-02T13:32:15","modified_gmt":"2026-09-02T17:32:15","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/online.suny.edu\/dev-ot\/service-level-agreement\/","title":{"rendered":"SUNY Online Service Level Agreement"},"content":{"rendered":"<h1>SUNY Online Service Level Agreement (SLA)<\/h1>\n<div>\n<h2>SUNY Online Teaching Services<\/h2>\n<\/div>\n<hr>\n<div>\n<p>The SUNY Online Teaching Service Level Agreement (SLA) outlines the scope of services provided by the SUNY Online Teaching unit and clarifies how campuses engage with and access support.<\/p>\n<p>This SLA aligns with the broader SUNY Online master Service Level Agreement, ensuring coordinated, transparent, and effective system-wide services.<\/p>\n<\/div>\n<hr>\n<h2>Explore Our Work<\/h2>\n<h2>Services Provided by SUNY Online Teaching<\/h2>\n<div>\n<p>SUNY Online Teaching provides services that support:<\/p>\n<\/div>\n<ul>\n<li>\n<h3>Online Faculty Professional Development<\/h3>\n<\/li>\n<li>\n<h3>Instructional Design Capacity Building<\/h3>\n<\/li>\n<li>\n<h3>Online Course Quality<br \/>Improvement<\/h3>\n<\/li>\n<li>\n<h3>Community Building &#038;<br \/>Engagement<\/h3>\n<\/li>\n<li>\n<h3>Research-Informed Innovation<br \/>in Online Teaching<\/h3>\n<\/li>\n<li>\n<h3>Collaborative Services<br \/>Responsive to Campus Needs<\/h3>\n<\/li>\n<\/ul>\n<h2>How Campuses Engage<\/h2>\n<div>\n<p>Campuses engage with SUNY Online Teaching through:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Participation in programs, events,\u00a0 and communities of practice.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Collaboration on projects and initiatives.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Consultation and shared planning.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Alignment with system-wide frameworks and resources.<\/li>\n<\/ul>\n<p>Engagement models may vary based on campus context, goals, and readiness.<\/p>\n<\/p>\n<\/div>\n<h2>Alignment with SUNY Online<\/h2>\n<div>\n<p>SUNY Online Teaching operates within SUNY Online and in coordination with other SUNY Online units. For a comprehensive overview of system-wide services, see the <strong><a href=\"https:\/\/online.suny.edu\/faculty-and-staff\/service-agreements\/\">SUNY Online Master Service Level Agreement<\/a><\/strong>.\u00a0<\/p>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"SUNY Online Service Level Agreement (SLA)\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h1\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h2>SUNY Online Teaching 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This SLA aligns with the broader SUNY Online master Service Level Agreement, ensuring coordinated, transparent, and [&hellip;]<\/p>\n","protected":false},"author":8158,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-2998","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/online.suny.edu\/dev-ot\/wp-json\/wp\/v2\/pages\/2998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/online.suny.edu\/dev-ot\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/online.suny.edu\/dev-ot\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/online.suny.edu\/dev-ot\/wp-json\/wp\/v2\/users\/8158"}],"replies":[{"embeddable":true,"href":"https:\/\/online.suny.edu\/dev-ot\/wp-json\/wp\/v2\/comments?post=2998"}],"version-history":[{"count":65,"href":"https:\/\/online.suny.edu\/dev-ot\/wp-json\/wp\/v2\/pages\/2998\/revisions"}],"predecessor-version":[{"id":13428,"href":"https:\/\/online.suny.edu\/dev-ot\/wp-json\/wp\/v2\/pages\/2998\/revisions\/13428"}],"wp:attachment":[{"href":"https:\/\/online.suny.edu\/dev-ot\/wp-json\/wp\/v2\/media?parent=2998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}