{"id":245,"date":"2025-03-16T17:22:45","date_gmt":"2025-03-16T21:22:45","guid":{"rendered":"http:\/\/online.suny.edu\/support\/?page_id=245"},"modified":"2025-06-12T11:28:53","modified_gmt":"2025-06-12T15:28:53","slug":"contact","status":"publish","type":"page","link":"https:\/\/online.suny.edu\/applicationservices\/contact\/","title":{"rendered":"Contact Us"},"content":{"rendered":"

Submit a Help Desk Ticket<\/strong><\/h2>\n

Use our convenient online system to submit a Help Desk Request Ticket 24\/7. We will respond during regular Help Desk hours.<\/p>\n

\"Create<\/a><\/p>\n

Chat Support<\/strong><\/h2>\n

Chat support with a Help Desk Analyst may also be available during regular business hours (as listed below). When available, you will see the chat application in the lower right hand corner of the SUNY Online Support site. (see image below)<\/p>\n

\"Zendesk<\/a><\/p>\n

Telephone Support<\/strong><\/h2>\n

Telephone support is available during regular business hours (as listed below).<\/p>\n

During peak times, you may be asked to hold for support. Please know that at any time, you may opt to leave a voicemail, or you may choose our other support options.<\/p>\n

For faster service when contacting the SUNY Online Support Services Help Desk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average Help Desk call takes approximately 5-10 minutes. Please call when your schedule permits.<\/p>\n

1-844-673-6786<\/strong>* (Toll-free within the United States)
\nor
\n1-518-320-1300<\/strong> (Direct)<\/p>\n

* Press option 1 to reach the Help Desk<\/p>\n

Help Desk hours:<\/strong><\/h2>\n
\n

Monday – Friday:<\/strong>
\n7:00 AM \u2013 12:00 AM Eastern Time<\/p>\n

Saturday:<\/strong>
\n10:00 AM \u2013 6:00 PM Eastern Time<\/p>\n

Sunday:<\/strong>
\n10:00 AM \u2013 9:00 PM Eastern Time<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Submit a Help Desk Ticket Use our convenient online system to submit a Help Desk Request Ticket 24\/7. We will respond during regular Help Desk hours. Chat Support Chat support with a Help Desk Analyst may also be available during regular business hours (as listed below). When available, you will see the chat application in […]<\/p>\n","protected":false},"author":8223,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-245","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t